{"id":2006,"date":"2023-11-30T20:27:50","date_gmt":"2023-11-30T19:27:50","guid":{"rendered":"https:\/\/oduduwaeuropeshop.com\/faq\/"},"modified":"2025-02-21T08:37:06","modified_gmt":"2025-02-21T07:37:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/oduduwaeuropeshop.com\/sl\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2006\" class=\"elementor elementor-2006 elementor-1417\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51b395f5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51b395f5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ed410e2\" data-id=\"7ed410e2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30547a07 elementor-widget elementor-widget-heading\" data-id=\"30547a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500395d4 elementor-widget elementor-widget-heading\" data-id=\"500395d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Najbolj pogosta vpra\u0161anja in odgovori<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1bc13 elementor-widget elementor-widget-accordion\" data-id=\"fd1bc13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kako lahko pla\u010dam naro\u010dilo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2651\"><p>V spletni trgovini lahko pla\u010date s pla\u010dilnimi karticami prek pla\u010dilnega sistema Stripe. Stripe zagotavlja najve\u010djo varnost transakcij. Avtorizacije kreditnih kartic se izvajajo v realnem \u010dasu s takoj\u0161njim preverjanjem podatkov s strani bank. Pla\u010dilo je mogo\u010de z naslednjimi pla\u010dilnimi sredstvi: Mastercard, Visa, American Express, Diners, Maestro (\u010de pla\u010dnikova pla\u010dilna kartica Maestro to omogo\u010da), ApplePay itd.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Zakaj je bilo moje pla\u010dilo s kartico zavrnjeno?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2652\"><p>Razlogi, zakaj pla\u010dilo s kreditno kartico ni bilo uspe\u0161no zaklju\u010deno, so lahko razli\u010dni. Mo\u017eni razlogi so: napaka pri vnosu podatkov, nezadostno stanje kreditne kartice, neveljavna ali blokirana kartica, manjkajo\u010da identifikacija ali tehni\u010dna napaka na na\u0161i strani. Zaradi varnostnih razlogov morata biti ime in naslov pla\u010dnika enaka imenu in naslovu lastnika kartice. \u010ce se podatki o pla\u010dniku na ra\u010dunu in osebi na pla\u010dilni ali kreditni kartici ne ujemajo, si ponudnik pridr\u017euje pravico do preklica naro\u010dila. Po potrditvi prejema naro\u010dila ni mogo\u010de spreminjati vsebine naro\u010dila ali kon\u010dnega zneska naro\u010dila, razen v izjemnih primerih z odobritvijo ponudnika.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ali se moram za nakup registrirati?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2653\"><p>Prijava ni potrebna, saj lahko nakupujete tudi kot gost. Vendar imajo registrirani uporabniki dolo\u010dene prednosti. Te so:<\/p><ul><li>Kot registrirani kupec boste lahko v prihodnje hitreje in la\u017eje izbirali. Va\u0161 naslov bo shranjen in vam ga ob novem naro\u010dilu ne bo treba ponovno vna\u0161ati.<\/li><li>Kot registrirana stranka imate mo\u017enost pregleda povzetka vseh prej\u0161njih naro\u010dil in njihovega statusa. Tako lahko preverite, ali je bilo va\u0161e pla\u010dilo prejeto, ali je bila va\u0161a po\u0161iljka poslana itd.<\/li><li>Po prijavi je dovolj en sam klik, da se prijavite na e-novice Oduduwa Europe, ki vam omogo\u010dajo, da boste obve\u0161\u010deni o prihajajo\u010dih dogodkih, novih publikacijah, ponudbi e-trgovine, objavah in na\u0161ih novicah po e-po\u0161ti.\u00a0<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kdaj in kako prejmem ra\u010dun za kupljene izdelke?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2654\"><p>Po sprejetem naro\u010dilu in pla\u010dilu ter ko je va\u0161e naro\u010dilo odpremljeno, vam trgovina Oduduwa Europe Shop na va\u0161 e-po\u0161tni naslov po\u0161lje ra\u010dun v formatu PDF. Ra\u010dun vsebuje raz\u010dlenitev cene in stro\u0161ke, povezane z nakupom. Kupec je dol\u017ean preveriti pravilnost podatkov. Kasneje vlo\u017eenih ugovorov glede pravilnosti izdanih ra\u010dunov ne upo\u0161tevamo.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2655\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2655\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ali lahko prekli\u010dem naro\u010dilo, \u010de si premislim?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2655\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2655\"><p>Naro\u010dilo lahko prekli\u010dete, \u010de izdelek \u0161e ni bil poslan. To storite tako, da nas o tem \u010dim prej obvestite prek <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\"><span style=\"text-decoration: underline;\"><strong>kontaktnega obrazca<\/strong><\/span><\/a>. V besedilno polje vpi\u0161ite, da \u017eelite preklicati naro\u010dilo. \u010ce je bil paket \u017ee poslan in ga pozneje zavrnete, so nastali stro\u0161ki dostave va\u0161a odgovornost, kar pomeni, da stro\u0161ke dostave pla\u010date vi. V takem primeru se vam vrne denar ali izda dobropis.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2656\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2656\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ali lahko spremenim naslov dostave za oddano naro\u010dilo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2656\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2656\"><p class=\"MsoNormal\">Naslov za dostavo lahko spremenite, \u010de po\u0161iljka \u0161e ni bila odpremljena. O spremembi naslova nas obvestite prek <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\"><strong><span style=\"text-decoration: underline;\">kontaktnega obrazca<\/span><\/strong><\/a> in v besedilno polje vpi\u0161ite novi naslov dostave. \u010ce je bil paket \u017ee poslan, ste na svoj telefon preko SMS-a prejeli sporo\u010dilo dostavne slu\u017ebe, zato se morate obrniti nanjo in spremeniti naslov dostave.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2657\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2657\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Opravil sem nakup, vendar nisem prejel potrditvenega e-po\u0161tnega sporo\u010dila. Kaj naj storim?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2657\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2657\"><p>Potrditveno e-po\u0161tno sporo\u010dilo v\u010dasih pristane v mapi za ne\u017eeleno po\u0161to! \u010ce ga tam ne najdete, je mogo\u010de, da ste ob registraciji ali oddaji naro\u010dila vnesli napa\u010den e-po\u0161tni naslov. Pi\u0161ite nam prek <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\"><span style=\"text-decoration: underline;\"><strong>kontaktnega obrazca<\/strong><\/span><\/a> in uredili bomo zadevo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2658\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2658\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kje lahko spremenim svoje podatke?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2658\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2658\"><p>Ko se prijavite v svoj uporabni\u0161ki ra\u010dun, lahko pregledate ali uredite svoje podatke, na primer naslov ali geslo. \u010ce \u017eelite spremeniti svoj e-po\u0161tni naslov, nas kontaktirajte preko <span style=\"text-decoration: underline;\"><strong>kontaktnega obrazca<\/strong><\/span> ali pi\u0161ite na shop@oduduwaeuropeshop.com.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2659\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2659\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kako hitro prejmem naro\u010deno blago?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2659\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2659\"><p>\u010cas dostave za artikle na zalogi je obi\u010dajno od 2 do 5 delovnih dni za Slovenijo in od 7 do 14 delovnih dni za mednarodne po\u0161iljke. \u010ce izdelka ni na zalogi v na\u0161em osrednjem skladi\u0161\u010du, se dobavni rok za celotno naro\u010dilo podalj\u0161a. Podatki o razpolo\u017eljivosti so prikazani v opisu vsakega izdelka in pod imenom izdelka v ko\u0161arici. O morebitnih zamudah vas obvestimo po elektronski po\u0161ti.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26510\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-26510\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kak\u0161ni so stro\u0161ki po\u0161iljanja?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26510\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-26510\"><p>Stro\u0161ki dostave so izra\u010dunani in navedeni na naro\u010dilu in ra\u010dunu za izdano blago. Stro\u0161ke po\u0161iljanja pla\u010date skupaj s ceno naro\u010dila.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26511\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-26511\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kako lahko spremljam svoje naro\u010dilo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26511\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-26511\"><p>\u010ce \u017eelite preveriti stanje naro\u010dila, lahko to storite v zavihku \u201cMoj ra\u010dun\u201d. Va\u0161i po\u0161iljki lahko sledite tudi prek povezave, ki vam jo je poslala dostavna slu\u017eba preko e-po\u0161tnega ali SMS sporo\u010dila. Tako lahko vedno veste, kje se trenutno nahaja va\u0161a po\u0161iljka in kdaj vam bo dostavljena. \u010ce ne prejmete e-po\u0161tnega sporo\u010dila ali sporo\u010dila SMS, nas kontaktirajte prek\u00a0<a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\">kontaktnega obrazca<\/a>.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26512\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-26512\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Ali bom o \u010dasu dostave vnaprej obve\u0161\u010den po telefonu?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26512\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-26512\"><p>Pred dostavo prejmete e-po\u0161tno sporo\u010dilo in sporo\u010dilo SMS, ki vas obve\u0161\u010data, da je dostavna slu\u017eba prejela paket in da je na poti. \u010ce pride do kakr\u0161nih koli zapletov pri dostavi, vas dostavna slu\u017eba pokli\u010de in se dogovori za prevzem po\u0161iljke. \u010ce vas ni doma, vam dostavna slu\u017eba pusti obvestilo o prihodu po\u0161iljke s kontaktnimi podatki in informacijami o tem, kje lahko prevzamete po\u0161iljko.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26513\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-26513\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Po\u0161iljke nisem prejel v dolo\u010denem roku. Na koga naj se obrnem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26513\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-26513\"><p>\u010ce paketa ne prejmete v navedenem \u010dasovnem okviru in je bil va\u0161 paket poslan, preverite lokacijo paketa s \u0161tevilko za sledenje, ki vam jo je poslala dostavna slu\u017eba. \u010ce to ne zado\u0161\u010da, se obrnite na nas prek <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\">kontaktnega obrazca<\/a><\/span><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26514\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-26514\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">V mojem paketu manjka naro\u010deni izdelek. Na koga naj se obrnem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26514\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-26514\"><p>Uporabite <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/kontakt-2\/\"><span style=\"text-decoration: underline;\"><strong>kontaktni obrazec<\/strong><\/span><\/a> in nam po\u0161ljite informacije o manjkajo\u010dem predmetu. \u010ce ugotovimo, da je bil poslan nepopoln paket, bomo manjkajo\u010di izdelek poslali v najkraj\u0161em mo\u017enem \u010dasu in pokrili stro\u0161ke dostave.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26515\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-26515\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Prejel sem po\u0161kodovan izdelek. Kaj naj storim?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26515\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-26515\"><p>V spletni <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/vracilo\/#complaint-form\"><span style=\"text-decoration: underline;\"><strong>obrazec za reklamacije<\/strong><\/span><\/a> vpi\u0161ite \u010dim ve\u010d informacij o po\u0161kodovanem predmetu (vklju\u010dno z opisom, fotografijami in videoposnetki). Na\u0161 odgovor pri\u010dakujte v 1-2 delovnih dneh.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26516\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-26516\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Izdelki mi niso v\u0161e\u010d. Kako jih lahko vrnem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26516\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-26516\"><p>Vra\u010dilo lahko uredite tako, da izpolnite <a href=\"https:\/\/oduduwaeuropeshop.com\/wp-content\/uploads\/2025\/02\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"text-decoration: underline;\">obrazec za odstop od pogodbe<\/span><\/strong><\/a> in opravite vra\u010dilo. Odstop je mogo\u010d v 14 dneh po prejemu po\u0161iljke, \u010de je izdelek pakiran v originalni, nepo\u0161kodovani embala\u017ei in nima vidnih znakov uporabe. \u010ce je bil izdelek uporabljen, ima vidne znake uporabe ali je bil po dostavi po\u0161kodovan, vra\u010dila ne moremo izdati. Podjetje AKCS d.o.o. NE krije stro\u0161kov povratne dostave.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26517\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-26517\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Izdelek mi je v\u0161e\u010d, vendar je napa\u010dne velikosti. Ali lahko izdelek zamenjam za drugo velikost?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26517\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-26517\"><p>Izdelek je mogo\u010de zamenjati za enak izdelek v drugi velikosti preko <a href=\"https:\/\/oduduwaeuropeshop.com\/sl\/vracilo\/#complaint-form\"><span style=\"text-decoration: underline;\"><strong>obrazca za zamenjavo velikosti<\/strong><\/span><\/a>. Ob vra\u010dilu izdelkov veljajo naslednji pogoji:<\/p><p>Izdelek, ki ga potro\u0161nik vrne, mora biti neuporabljen, nepo\u0161kodovan, v originalni embala\u017ei in v nespremenjeni koli\u010dini. Izdelka uporabnik ne sme nositi, prati ali kakor koli prilagajati svojim osebnim potrebam. \u010ce je blago po\u0161kodovano, umazano, brez originalne embala\u017ee ali \u010de so vidni znaki obrabe (na notranji ali zunanji strani izdelka), si ponudnik pridr\u017euje pravico do zavrnitve vra\u010dila.<\/p><p>Potro\u0161nik nima pravice odstopiti od pogodbe, \u010de je predmet pogodbe blago, ki je bilo izdelano v skladu s posebnimi navodili potro\u0161nika ali prilagojeno njegovim osebnim potrebam, \u010de je predmet pogodbe blago, ki zaradi svoje narave ni primerno za vra\u010dilo, in \u010de je predmet pogodbe blago, ki je hitro pokvarljivo ali mu je potekel rok trajanja. Prav tako ni mogo\u010de vrniti ali zamenjati personaliziranih obla\u010dil!\u00a0<\/p><p>Po\u0161kodovanih izdelkov ni mogo\u010de vrniti. Pri vra\u010dilu ne pozabite po\u0161iljki dodati izpolnjenega <a href=\"https:\/\/oduduwaeuropeshop.com\/wp-content\/uploads\/2025\/02\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong>obrazca za odstop od pogodbe<\/strong><\/span><\/a>. Podjetje AKCS d.o.o. NE krije stro\u0161kov povratne dostave.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-26518\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-26518\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Kak\u0161en je naslov za vra\u010dilo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-26518\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-26518\"><p>Izdelke po\u0161ljite na naslov:<\/p><p>FULLY d.o.o.<br \/>TR\u017dA\u0160KA 40<br \/>SI-1000 LJUBLJANA<br \/>EU-SLOVENIJA<\/p><p>Ne pozabite prilo\u017eiti izpolnjenega <a href=\"https:\/\/oduduwaeuropeshop.com\/wp-content\/uploads\/2025\/02\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"text-decoration: underline;\">obrazca<\/span><\/strong> <\/a>o vra\u010dilu izdelka (odstop od pogodbe).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Kako lahko pla\\u010dam naro\\u010dilo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>V spletni trgovini lahko pla\\u010date s pla\\u010dilnimi karticami prek pla\\u010dilnega sistema Stripe. Stripe zagotavlja najve\\u010djo varnost transakcij. Avtorizacije kreditnih kartic se izvajajo v realnem \\u010dasu s takoj\\u0161njim preverjanjem podatkov s strani bank. Pla\\u010dilo je mogo\\u010de z naslednjimi pla\\u010dilnimi sredstvi: Mastercard, Visa, American Express, Diners, Maestro (\\u010de pla\\u010dnikova pla\\u010dilna kartica Maestro to omogo\\u010da), ApplePay itd.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Zakaj je bilo moje pla\\u010dilo s kartico zavrnjeno?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Razlogi, zakaj pla\\u010dilo s kreditno kartico ni bilo uspe\\u0161no zaklju\\u010deno, so lahko razli\\u010dni. Mo\\u017eni razlogi so: napaka pri vnosu podatkov, nezadostno stanje kreditne kartice, neveljavna ali blokirana kartica, manjkajo\\u010da identifikacija ali tehni\\u010dna napaka na na\\u0161i strani. Zaradi varnostnih razlogov morata biti ime in naslov pla\\u010dnika enaka imenu in naslovu lastnika kartice. \\u010ce se podatki o pla\\u010dniku na ra\\u010dunu in osebi na pla\\u010dilni ali kreditni kartici ne ujemajo, si ponudnik pridr\\u017euje pravico do preklica naro\\u010dila. Po potrditvi prejema naro\\u010dila ni mogo\\u010de spreminjati vsebine naro\\u010dila ali kon\\u010dnega zneska naro\\u010dila, razen v izjemnih primerih z odobritvijo ponudnika.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ali se moram za nakup registrirati?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Prijava ni potrebna, saj lahko nakupujete tudi kot gost. Vendar imajo registrirani uporabniki dolo\\u010dene prednosti. Te so:<\\\/p><ul><li>Kot registrirani kupec boste lahko v prihodnje hitreje in la\\u017eje izbirali. Va\\u0161 naslov bo shranjen in vam ga ob novem naro\\u010dilu ne bo treba ponovno vna\\u0161ati.<\\\/li><li>Kot registrirana stranka imate mo\\u017enost pregleda povzetka vseh prej\\u0161njih naro\\u010dil in njihovega statusa. Tako lahko preverite, ali je bilo va\\u0161e pla\\u010dilo prejeto, ali je bila va\\u0161a po\\u0161iljka poslana itd.<\\\/li><li>Po prijavi je dovolj en sam klik, da se prijavite na e-novice Oduduwa Europe, ki vam omogo\\u010dajo, da boste obve\\u0161\\u010deni o prihajajo\\u010dih dogodkih, novih publikacijah, ponudbi e-trgovine, objavah in na\\u0161ih novicah po e-po\\u0161ti.\\u00a0<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Kdaj in kako prejmem ra\\u010dun za kupljene izdelke?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Po sprejetem naro\\u010dilu in pla\\u010dilu ter ko je va\\u0161e naro\\u010dilo odpremljeno, vam trgovina Oduduwa Europe Shop na va\\u0161 e-po\\u0161tni naslov po\\u0161lje ra\\u010dun v formatu PDF. Ra\\u010dun vsebuje raz\\u010dlenitev cene in stro\\u0161ke, povezane z nakupom. Kupec je dol\\u017ean preveriti pravilnost podatkov. Kasneje vlo\\u017eenih ugovorov glede pravilnosti izdanih ra\\u010dunov ne upo\\u0161tevamo.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ali lahko prekli\\u010dem naro\\u010dilo, \\u010de si premislim?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Naro\\u010dilo lahko prekli\\u010dete, \\u010de izdelek \\u0161e ni bil poslan. To storite tako, da nas o tem \\u010dim prej obvestite prek <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\"><span style=\\\"text-decoration: underline;\\\"><strong>kontaktnega obrazca<\\\/strong><\\\/span><\\\/a>. V besedilno polje vpi\\u0161ite, da \\u017eelite preklicati naro\\u010dilo. \\u010ce je bil paket \\u017ee poslan in ga pozneje zavrnete, so nastali stro\\u0161ki dostave va\\u0161a odgovornost, kar pomeni, da stro\\u0161ke dostave pla\\u010date vi. V takem primeru se vam vrne denar ali izda dobropis.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ali lahko spremenim naslov dostave za oddano naro\\u010dilo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p class=\\\"MsoNormal\\\">Naslov za dostavo lahko spremenite, \\u010de po\\u0161iljka \\u0161e ni bila odpremljena. O spremembi naslova nas obvestite prek <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\"><strong><span style=\\\"text-decoration: underline;\\\">kontaktnega obrazca<\\\/span><\\\/strong><\\\/a> in v besedilno polje vpi\\u0161ite novi naslov dostave. \\u010ce je bil paket \\u017ee poslan, ste na svoj telefon preko SMS-a prejeli sporo\\u010dilo dostavne slu\\u017ebe, zato se morate obrniti nanjo in spremeniti naslov dostave.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Opravil sem nakup, vendar nisem prejel potrditvenega e-po\\u0161tnega sporo\\u010dila. Kaj naj storim?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Potrditveno e-po\\u0161tno sporo\\u010dilo v\\u010dasih pristane v mapi za ne\\u017eeleno po\\u0161to! \\u010ce ga tam ne najdete, je mogo\\u010de, da ste ob registraciji ali oddaji naro\\u010dila vnesli napa\\u010den e-po\\u0161tni naslov. Pi\\u0161ite nam prek <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\"><span style=\\\"text-decoration: underline;\\\"><strong>kontaktnega obrazca<\\\/strong><\\\/span><\\\/a> in uredili bomo zadevo.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kje lahko spremenim svoje podatke?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Ko se prijavite v svoj uporabni\\u0161ki ra\\u010dun, lahko pregledate ali uredite svoje podatke, na primer naslov ali geslo. \\u010ce \\u017eelite spremeniti svoj e-po\\u0161tni naslov, nas kontaktirajte preko <span style=\\\"text-decoration: underline;\\\"><strong>kontaktnega obrazca<\\\/strong><\\\/span> ali pi\\u0161ite na shop@oduduwaeuropeshop.com.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kako hitro prejmem naro\\u010deno blago?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u010cas dostave za artikle na zalogi je obi\\u010dajno od 2 do 5 delovnih dni za Slovenijo in od 7 do 14 delovnih dni za mednarodne po\\u0161iljke. \\u010ce izdelka ni na zalogi v na\\u0161em osrednjem skladi\\u0161\\u010du, se dobavni rok za celotno naro\\u010dilo podalj\\u0161a. Podatki o razpolo\\u017eljivosti so prikazani v opisu vsakega izdelka in pod imenom izdelka v ko\\u0161arici. O morebitnih zamudah vas obvestimo po elektronski po\\u0161ti.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kak\\u0161ni so stro\\u0161ki po\\u0161iljanja?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Stro\\u0161ki dostave so izra\\u010dunani in navedeni na naro\\u010dilu in ra\\u010dunu za izdano blago. Stro\\u0161ke po\\u0161iljanja pla\\u010date skupaj s ceno naro\\u010dila.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kako lahko spremljam svoje naro\\u010dilo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u010ce \\u017eelite preveriti stanje naro\\u010dila, lahko to storite v zavihku \\u201cMoj ra\\u010dun\\u201d. Va\\u0161i po\\u0161iljki lahko sledite tudi prek povezave, ki vam jo je poslala dostavna slu\\u017eba preko e-po\\u0161tnega ali SMS sporo\\u010dila. Tako lahko vedno veste, kje se trenutno nahaja va\\u0161a po\\u0161iljka in kdaj vam bo dostavljena. \\u010ce ne prejmete e-po\\u0161tnega sporo\\u010dila ali sporo\\u010dila SMS, nas kontaktirajte prek\\u00a0<a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\">kontaktnega obrazca<\\\/a>.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Ali bom o \\u010dasu dostave vnaprej obve\\u0161\\u010den po telefonu?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pred dostavo prejmete e-po\\u0161tno sporo\\u010dilo in sporo\\u010dilo SMS, ki vas obve\\u0161\\u010data, da je dostavna slu\\u017eba prejela paket in da je na poti. \\u010ce pride do kakr\\u0161nih koli zapletov pri dostavi, vas dostavna slu\\u017eba pokli\\u010de in se dogovori za prevzem po\\u0161iljke. \\u010ce vas ni doma, vam dostavna slu\\u017eba pusti obvestilo o prihodu po\\u0161iljke s kontaktnimi podatki in informacijami o tem, kje lahko prevzamete po\\u0161iljko.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Po\\u0161iljke nisem prejel v dolo\\u010denem roku. Na koga naj se obrnem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u010ce paketa ne prejmete v navedenem \\u010dasovnem okviru in je bil va\\u0161 paket poslan, preverite lokacijo paketa s \\u0161tevilko za sledenje, ki vam jo je poslala dostavna slu\\u017eba. \\u010ce to ne zado\\u0161\\u010da, se obrnite na nas prek <strong><span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\">kontaktnega obrazca<\\\/a><\\\/span><\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"V mojem paketu manjka naro\\u010deni izdelek. Na koga naj se obrnem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Uporabite <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/kontakt-2\\\/\\\"><span style=\\\"text-decoration: underline;\\\"><strong>kontaktni obrazec<\\\/strong><\\\/span><\\\/a> in nam po\\u0161ljite informacije o manjkajo\\u010dem predmetu. \\u010ce ugotovimo, da je bil poslan nepopoln paket, bomo manjkajo\\u010di izdelek poslali v najkraj\\u0161em mo\\u017enem \\u010dasu in pokrili stro\\u0161ke dostave.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Prejel sem po\\u0161kodovan izdelek. Kaj naj storim?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>V spletni <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/vracilo\\\/#complaint-form\\\"><span style=\\\"text-decoration: underline;\\\"><strong>obrazec za reklamacije<\\\/strong><\\\/span><\\\/a> vpi\\u0161ite \\u010dim ve\\u010d informacij o po\\u0161kodovanem predmetu (vklju\\u010dno z opisom, fotografijami in videoposnetki). Na\\u0161 odgovor pri\\u010dakujte v 1-2 delovnih dneh.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Izdelki mi niso v\\u0161e\\u010d. Kako jih lahko vrnem?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Vra\\u010dilo lahko uredite tako, da izpolnite <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong><span style=\\\"text-decoration: underline;\\\">obrazec za odstop od pogodbe<\\\/span><\\\/strong><\\\/a> in opravite vra\\u010dilo. Odstop je mogo\\u010d v 14 dneh po prejemu po\\u0161iljke, \\u010de je izdelek pakiran v originalni, nepo\\u0161kodovani embala\\u017ei in nima vidnih znakov uporabe. \\u010ce je bil izdelek uporabljen, ima vidne znake uporabe ali je bil po dostavi po\\u0161kodovan, vra\\u010dila ne moremo izdati. Podjetje AKCS d.o.o. NE krije stro\\u0161kov povratne dostave.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Izdelek mi je v\\u0161e\\u010d, vendar je napa\\u010dne velikosti. Ali lahko izdelek zamenjam za drugo velikost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Izdelek je mogo\\u010de zamenjati za enak izdelek v drugi velikosti preko <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/sl\\\/vracilo\\\/#complaint-form\\\"><span style=\\\"text-decoration: underline;\\\"><strong>obrazca za zamenjavo velikosti<\\\/strong><\\\/span><\\\/a>. Ob vra\\u010dilu izdelkov veljajo naslednji pogoji:<\\\/p><p>Izdelek, ki ga potro\\u0161nik vrne, mora biti neuporabljen, nepo\\u0161kodovan, v originalni embala\\u017ei in v nespremenjeni koli\\u010dini. Izdelka uporabnik ne sme nositi, prati ali kakor koli prilagajati svojim osebnim potrebam. \\u010ce je blago po\\u0161kodovano, umazano, brez originalne embala\\u017ee ali \\u010de so vidni znaki obrabe (na notranji ali zunanji strani izdelka), si ponudnik pridr\\u017euje pravico do zavrnitve vra\\u010dila.<\\\/p><p>Potro\\u0161nik nima pravice odstopiti od pogodbe, \\u010de je predmet pogodbe blago, ki je bilo izdelano v skladu s posebnimi navodili potro\\u0161nika ali prilagojeno njegovim osebnim potrebam, \\u010de je predmet pogodbe blago, ki zaradi svoje narave ni primerno za vra\\u010dilo, in \\u010de je predmet pogodbe blago, ki je hitro pokvarljivo ali mu je potekel rok trajanja. Prav tako ni mogo\\u010de vrniti ali zamenjati personaliziranih obla\\u010dil!\\u00a0<\\\/p><p>Po\\u0161kodovanih izdelkov ni mogo\\u010de vrniti. Pri vra\\u010dilu ne pozabite po\\u0161iljki dodati izpolnjenega <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><span style=\\\"text-decoration: underline;\\\"><strong>obrazca za odstop od pogodbe<\\\/strong><\\\/span><\\\/a>. Podjetje AKCS d.o.o. NE krije stro\\u0161kov povratne dostave.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Kak\\u0161en je naslov za vra\\u010dilo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Izdelke po\\u0161ljite na naslov:<\\\/p><p>FULLY d.o.o.<br \\\/>TR\\u017dA\\u0160KA 40<br \\\/>SI-1000 LJUBLJANA<br \\\/>EU-SLOVENIJA<\\\/p><p>Ne pozabite prilo\\u017eiti izpolnjenega <a href=\\\"https:\\\/\\\/oduduwaeuropeshop.com\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/THE-RETURN-FORM-THE-CONSUMER-WITHDRAWAL-OBRAZEC-ZA-VRACILO-ODSTOP-OD-POGODBE.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\"><strong><span style=\\\"text-decoration: underline;\\\">obrazca<\\\/span><\\\/strong> <\\\/a>o vra\\u010dilu izdelka (odstop od pogodbe).<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Najbolj pogosta vpra\u0161anja in odgovori Kako lahko pla\u010dam naro\u010dilo? V spletni trgovini lahko pla\u010date s pla\u010dilnimi karticami prek pla\u010dilnega sistema Stripe. Stripe zagotavlja najve\u010djo varnost transakcij. Avtorizacije kreditnih kartic se izvajajo v realnem \u010dasu s takoj\u0161njim preverjanjem podatkov s strani bank. Pla\u010dilo je mogo\u010de z naslednjimi pla\u010dilnimi sredstvi: Mastercard, Visa, American Express, Diners, Maestro [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-2006","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/pages\/2006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/comments?post=2006"}],"version-history":[{"count":67,"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/pages\/2006\/revisions"}],"predecessor-version":[{"id":3174,"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/pages\/2006\/revisions\/3174"}],"wp:attachment":[{"href":"https:\/\/oduduwaeuropeshop.com\/sl\/wp-json\/wp\/v2\/media?parent=2006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}