Terms and Conditions
This document (together with other documents referenced herein) sets forth the terms governing the use of this website and the purchase of products in the online store (hereinafter referred to as “Terms”). We encourage you to carefully read these Terms, our Cookie Policy, and our Privacy Policy (collectively referred to as “Data Protection Policies”) before using this website. By using this website or placing an order, you acknowledge that you are bound by these Terms and Data Protection Policies. If you do not agree with all of the Terms and Data Protection Policies, you must not use this website. These Terms may change, and any updates will be available on our website. It is your responsibility to read them each time you use our website or place an order since only the version available at the time of formalizing the relevant contract (as defined below) will apply. If you have any questions regarding the Terms or Privacy Policy, you may contact us using the contact form available on our website. The contract between us for the purchase of a product (hereinafter: “Contract”) may be executed in any of the languages in which the Terms are available on this website.
The website Oduduwa Europe and Oduduwa Europe Shop is operated by AFRIŠKI KULTURNI CENTER, a company for education and training in the field of culture, d.o.o. (AKCS d.o.o.), Ulica Gorenjskega odreda 6, 4000 Kranj, registration number: 6057888000, tax number: SI-11060018 (hereinafter referred to as “seller” or “AKCS d.o.o.”). The company has been registered in the court register since November 15, 2011.
The general terms and conditions are compiled in accordance with the Obligations Code, the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Communications Act.
The general terms and conditions define the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the seller and the buyer. The general terms and conditions also regulate specific purchasing rules at AKCS d.o.o.’s collection points and bind the parties as contractual terms.
The buyer is bound by the general terms and conditions in effect at the time of purchase (placing an order) as published on the website https://www.oduduwa-europe.com/ . The user is reminded of the general terms and conditions upon placing each order and confirms their familiarity with them by submitting the order. The general terms and conditions are also available for inspection at AKCS d.o.o.’s collection points. The seller reserves the right to amend or supplement the general terms.
When you contact us via communication channels, no costs are incurred except for those charged by your service provider (including long-distance service charges, etc.). Regarding the use of the website and communication via email, no special costs arise except for those charged by your internet service provider.
Types of Users
Visitors can complete registration before making a purchase. Upon registration, a visitor receives a username (equal to their email address) and a password. The username and password uniquely identify the user and link them to the entered data. Registration is also possible during the purchase process (by selecting the “Create an account?” option). Purchases can also be made without registration. Before submitting the order, the buyer must verify the accuracy of their data. To place an order, the buyer must agree to these Terms and click the “Order” button. The prices of the products listed in the online store include VAT.
Use of This Website
By using this website and placing orders through it, you agree that:
You will use this website only for legally valid inquiries and orders.
You will not place false or fraudulent orders. If there are reasonable grounds to believe that an order is fraudulent, we have the right to cancel it and notify the competent authorities.
You will provide accurate and truthful contact details: your email address, mailing address, and/or other contact details. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide all the necessary information, you will not be able to place an order. By placing an order on this website, you confirm that you are over 18 years of age and legally entitled to enter into contracts.
Availability of Products
Products offered on this website are available for delivery worldwide, subject to current stock availability (i.e., goods are available while supplies last). The buyer agrees to the estimated delivery time and shipping costs for remote locations.
Services (online training) offered on this website are available online. The delivery time is specified at the time of the scheduled service. Buyers attending live training sessions will receive a link to the online session 24 hours before the start.
Buyers who purchase access to a pre-recorded lecture will receive a link to access the content within 7 business days. They will also be informed about the duration of access.
Sale
The buyer carefully reviews the offer in the online store, examines the products and services, and their prices. The buyer orders an item by completing the purchase process until the transaction is confirmed. The buyer provides the following personal data when ordering: name, surname, residence address, delivery address, telephone number, email address, and payment details. Other data is optional.
The sales contract between AKCS d.o.o. and the buyer is concluded when AKCS d.o.o. sends the buyer the first email confirming that the order has been accepted. From this moment, all prices and other conditions are fixed and apply to both AKCS d.o.o. and the buyer. The buyer is the person whose details were provided at the time of placing the order. Subsequent changes to buyer information are not possible. The sales contract (i.e., the first email about the order status) is stored in electronic form on AKCS d.o.o.’s server.
The buyer has the option to pick up the product in person at the distributor’s headquarters: FULLY d.o.o., LETALIŠKA 30, SI-1000 LJUBLJANA, SLOVENIA, EU, or select the delivery option within Slovenia during the order process. Shipping costs are calculated according to the price list. The order is expected to be delivered within 7 working days from the receipt of payment.
If the delivery time exceeds one month and the buyer does not wish to wait, they can notify AKCS d.o.o., which will remove the item from the order and refund any payments already made by the buyer. If the buyer chooses personal pickup, they will be notified within 7 days of payment receipt to collect the product. Personal pickup is available during the working hours of the distributor at FULLY d.o.o., LETALIŠKA 30, SI-1000 LJUBLJANA, SLOVENIA, EU. If the buyer fails to collect the goods within one month, the seller will refund the purchase amount and withdraw from the contract. If the buyer does not accept the goods sent by mail and the package is returned to the seller, the buyer will be charged for the shipping cost, provided it was agreed upon and carried out.
For buyers outside Slovenia, the shipping cost is displayed during the ordering process (calculated according to the selected courier’s price list). By completing the purchase, it is understood that the buyer acknowledges and agrees to the shipping costs to their location.
If, despite our best efforts, exceptional circumstances arise (e.g., orders placed in a specific period deplete our stock), we reserve the right to partially or fully cancel an order even after the order confirmation has been sent. If such exceptional circumstances occur, we will notify you of our (partial or full) withdrawal from the contract and do not assume any liability to you or any third party for such withdrawal, even after the order confirmation has been sent. We are not obliged to supply any products that may have been part of your order and are subject to our withdrawal from the contract, unless their shipment was confirmed in a separate Shipping Confirmation.
Payment
AKCS d.o.o. for the Oduduwa Europe Shop online store enables the following payment methods:
By debit or credit card (e.g., ApplePay, American Express, MasterCard®, Visa, BA Maestro) via the STRIPE system. When paying by debit or credit card, the payer must be the same person or organization as the owner of the debit or credit card. Once the order has been confirmed, it is not possible to change the order content or the final amount, except in exceptional cases with the approval of AKCS d.o.o. The Stripe system ensures secure online payments in real time (online authorization of debit and credit cards). Stripe guarantees anonymous, fast, and secure transactions—online payments and receipt of payments.
The customer acknowledges that Stripe has its own Terms of Service and Privacy Policy.
AKCS d.o.o. also sends the customer an invoice in PDF format to the customer’s email address. The invoice itemizes the price and costs related to the purchase and provides a notice on the right to withdraw from the contract. The customer must check the accuracy of the data before submitting the order. Later complaints regarding the accuracy of issued invoices are not considered.
Educational courses, seminars, lectures, workshops, and other events (hereinafter referred to as “lectures”) will be conducted either online or in person, with details specified on the website. Online lectures will be conducted via the Google Meets platform. The link to the purchased online lecture will be sent to the customer via Mailchimp along with a reminder 24 hours before the lecture.
The customer acknowledges that Mailchimp has its own Terms of Service and Privacy Policy.
Order processing, product shipping, and handling of potential complaints will be carried out by FULLY d.o.o., LETALIŠKA 30, SI-1000 LJUBLJANA, SLOVENIA, EU, with registration number: 8475091000.
For customers who purchase access to a recorded lecture after its completion, the link to the recording will be sent no later than 7 days after purchase. The access will be time-limited: for lectures marked “M,” access will be available for 6 months after receiving the access link, and for lectures marked “OB,” access will be available for 3 months.
Right of Consumer to Withdraw from the Contract
The consumer (this applies exclusively to individuals acquiring goods for purposes outside their business activities) has the right to notify the seller within 14 days of receiving the goods that they are withdrawing from the contract, without providing a reason for their decision. The period begins one day after the date of receipt of the goods. The consumer must notify the seller of the withdrawal from the contract via the withdrawal return form sent to the email address: shop@oduduwaeuropeshop.com .
In case of withdrawal from the contract, the consumer must return the received goods by mail to:
FULLY d.o.o.
LETALIŠKA 30
SI-1000 LJUBLJANA
EU-SLOVENIA
EUROPE
AKCS d.o.o. is deemed to have fulfilled its contractual obligation once the online lecture is made available or accessible to the customer. If AKCS d.o.o. does not enable the execution of the online lecture or the customer cannot access it, the customer must immediately notify AKCS d.o.o. If both parties agree or it is evident from the circumstances that AKCS d.o.o. will not conduct the lecture, the customer may withdraw from the contract.
Regarding lectures, the consumer (this applies exclusively to individuals acquiring goods for purposes outside their business activities) cannot withdraw from the contract if the lecture has already begun or has been conducted and the consumer did not withdraw from the contract before the lecture started. If the consumer cannot attend an educational session, they must notify shop@oduduwaeuropeshop.com as soon as possible and complete the withdrawal return form. If the consumer withdraws from the lecture in time, any payments received will be refunded without unnecessary delay, but no later than 14 days from the receipt of the consumer’s withdrawal.
Upon withdrawal from the contract for the supply of digital content or a digital service, the consumer must refrain from using the digital content or service and must not make it available to third parties. If the digital content was supplied on a tangible data carrier, the consumer must return the data carrier to the company at its expense without unnecessary delay.
For contracts concluded remotely or outside business premises, the consumer has the right to notify the company within 14 days that they are withdrawing from the contract, without providing a reason (Article 134 of ZVPot-1). In the event of withdrawal from the contract, the consumer must complete two forms: the e-complaint form and the withdrawal return form, informing the seller of their intention to withdraw. The consumer must return the received item to the seller undamaged and in its original quantity, unless the item is destroyed, spoiled, lost, or its quantity has decreased through no fault of the consumer, to the address: FULLY d.o.o., LETALIŠKA 30, SI-1000 LJUBLJANA, SLOVENIA, EU.
The return of items to the company within the withdrawal period is considered a notice of withdrawal from the contract. In such a case, the company will refund all received payments, including delivery costs (except for additional costs resulting from the consumer’s choice of a delivery method that is not the most cost-effective standard delivery option offered by the company), without unnecessary delay and in any case no later than 14 days from the date of receipt of the notice of withdrawal from the contract.
The consumer must return the item to the seller undamaged and in its original quantity unless the item is destroyed, spoiled, lost, or its quantity has decreased through no fault of the consumer. The consumer may not use the items without limitation until withdrawing from the contract and is only allowed to inspect and test them to the extent necessary to determine their actual condition. The consumer is liable for any decrease in the value of the goods if the decrease results from handling that is not necessary to determine the nature, characteristics, and functioning of the goods. The only cost borne by the consumer in relation to contract withdrawal is the cost of returning the items. The item must be returned to the seller no later than 14 days from the date the withdrawal notification was sent.
The consumer has no right to withdraw from contracts for items that have been custom-made according to the consumer’s specific instructions, have been personalized to meet the consumer’s needs, or are, due to their nature, unsuitable for return, perishable, or expired. The right of withdrawal does not apply to purchases of software, audio, or video media if the consumer has opened the security seal.
Complaint Policy
Before accepting the goods, the buyer is obliged to visually and numerically inspect them and record any visible damage to the packaging or the goods. Under the conditions specified in the Consumer Protection Act, AKCS d.o.o. is responsible for any non-conformity of the goods that exists at the time of delivery and that appears within two years of delivery.
The goods are considered compliant when they match the description, type, quantity, and quality, and possess functionality, compatibility, interoperability, and other characteristics as required by the sales contract. Additionally, if applicable, they must meet other requirements under Articles 72 and 73 of the Consumer Protection Act. It is presumed that a non-conformity existed at the time of delivery if it appears within one year of delivery, unless the seller proves otherwise or if this presumption is incompatible with the nature of the goods or the non-conformity itself.
The customer may request from AKCS d.o.o. a free rectification of the non-conformity, a proportional price reduction based on the non-conformity or withdraw from the sales contract and request a refund (in this order). The consumer can exercise their rights regarding non-conformity if they notify the seller within two months from the day the non-conformity was discovered. In case of non-conforming goods, the customer should contact AKCS d.o.o.
Under the conditions specified in the Consumer Protection Act, AKCS d.o.o. is also responsible for any non-conformity of digital services. An online lecture is considered compliant when it corresponds to the description, quantity, and quality and possesses functionality, compatibility, interoperability, and other agreed-upon characteristics. It must also be suitable for the specific purpose required by the consumer, as communicated to AKCS d.o.o. no later than the conclusion of the contract for the supply of digital content or services, and agreed upon by AKCS d.o.o. It must be delivered together with any necessary accessories or access instructions. The consumer must cooperate with the company as reasonably possible and necessary to determine whether the consumer’s digital environment is the cause of the non-conformity of the digital content or service.
The customer may request from AKCS d.o.o. a free rectification of the non-conformity of digital content, a proportional price reduction, or withdraw from the contract and request a refund (in this order). The consumer can exercise their rights regarding non-conformity if they notify the seller. In case of non-conforming goods, the customer should contact AKCS d.o.o.
In the notification of a defect, the customer must describe the defect in detail and, if possible, allow AKCS d.o.o. to inspect the item. The customer may report the non-conformity to AKCS d.o.o. in person, in which case AKCS d.o.o. will issue a confirmation of the complaint. If the existence of the non-conformity is disputed, AKCS d.o.o. will inform the consumer in writing within eight days of receiving the consumer’s warranty claim. If the customer withdraws from the sales contract, AKCS d.o.o. will refund the paid amount immediately, but no later than eight days after receiving the goods or proof that the consumer has sent the goods back. If the customer requests a proportional price reduction, AKCS d.o.o. will refund the corresponding amount within eight days of receiving the request for a price reduction.
The suitability of the goods for normal use is assessed based on typical goods of the same kind, considering any statements regarding the characteristics of the goods made by AKCS d.o.o., particularly through advertising, product presentation, or indications on the goods themselves.
AKCS d.o.o. must provide a written response to the consumer’s request within eight days of receipt if the existence of a defect in the goods or service is disputed.
Material Defect
The buyer may exercise their rights regarding material defects under the Obligations Code. The buyer is obliged to inspect the received goods in the usual manner or have them inspected as soon as reasonably possible in the normal course of events and must notify the seller of any obvious defects within eight days. In commercial contracts, the buyer must report defects immediately, otherwise, they lose their right to claim a defect. If, after taking possession of the goods, the buyer discovers a defect that could not have been detected during a standard inspection upon receipt (hidden defect), they must notify the seller within eight days from the day they discovered the defect. In commercial contracts, the buyer must report it immediately, otherwise, they lose this right. The seller is not responsible for defects that appear more than six months after the goods have been delivered, unless a longer period has been agreed upon in the contract. The buyer must precisely describe the defect in the notification and allow the seller to inspect the goods. Minor material defects are not considered valid claims. The seller is not liable for material defects that appear more than two years after the goods have been delivered. It is presumed that a defect existed at the time of delivery if it appears within six months of delivery.
If the buyer correctly notifies the seller of the defect, they have the right to request one of the following:
Rectification of the defect or delivery of a defect-free item (fulfilment of the contract)
A price reduction
Contract withdrawal.
A defect is considered material if:
The item does not have the properties necessary for its normal use or marketability.
The item does not have the specific characteristics required for the buyer’s particular purpose, which was known or should have been known to the seller.
The item does not have the agreed-upon or prescribed properties and qualities.
The seller delivered an item that does not match the sample or model, unless the sample or model was provided for informational purposes only.
What is not considered a material defect?
When purchasing items made from natural materials, the buyer accepts that natural materials may react differently to various weather and environmental conditions (e.g., changes in humidity, air pressure, etc.). As a result, items made from natural materials may crack, shrink, or expand slightly. In such cases, AKCS d.o.o. clarifies that this is not a material defect, as the symbolic function and value of the goods remain unchanged.
However, it is considered a material defect if the goods become damaged to the extent that individual pieces fall apart or detach.
Protection of Personal Data
AKCS d.o.o. is committed to the permanent protection of all users personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 (GDPR) and ZVOP-2. All detailed information about the processing of personal data can be found here. The user must be aware that they are obliged to provide the online retailer with their personal data in a correct and truthful manner and to notify the retailer of any changes to their data. By accepting these terms, the user confirms that the personal data provided is accurate.
Limitation of Liability
AKCS d.o.o. makes every effort to ensure that the information published on its website is accurate and up to date. However, product characteristics, delivery times, or prices may change so quickly that AKCS d.o.o. may not manage to update the information on its website in time. In such cases, AKCS d.o.o. will notify the customer of any changes and allow them to withdraw from the contract or exchange the ordered item. AKCS d.o.o. reserves the right to withdraw from a contract if an obvious error is detected (Article 46 of the Obligations Code). An obvious error includes errors in the essential characteristics of an item and any other mistakes that are considered decisive by trade customs or the purpose of the contract, and which AKCS d.o.o. would not have accepted or entered into a contract knowingly. This also includes obvious pricing errors.
All product images are symbolic, meaning that color shades or the appearance of products (e.g., publications) may differ from the actual state.
AKCS d.o.o. assumes no responsibility for:
Internet outages,
Service failures due to misuse or lack of knowledge about the services and applications,
Service failures due to network outages of contractual partners, power failures, or other technical issues that may temporarily disrupt service use,
Use of the website contrary to commonly known safe internet practices,
Any undesired or unforeseen consequences suffered by the user due to improper use of the website.
Complaints and Disputes (Out-of-Court Consumer Dispute Resolution)
AKCS d.o.o. complies with consumer protection laws, strives for amicable dispute resolution, and ensures an effective complaint-handling system. Customers can submit complaints via email to shop@oduduwaeuropeshop.com . The complaint process is confidential.
In accordance with legal regulations, AKCS d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent for resolving consumer disputes that may be initiated under the Out-of-Court Consumer Dispute Resolution Act. As a provider of goods and services operating an online store within and outside the Republic of Slovenia, AKCS d.o.o. publishes an electronic link to the Online Dispute Resolution (ODR) platform on its website. The platform is available to consumers at:
Online Dispute Resolution (ODR) Platform
This provision is based on the Out-of-Court Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and the Council on Online Dispute Resolution for Consumer Disputes, and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.